Fitly

RETURN AND REFUND POLICY

General

Please contact us at support@getsmartplate.com if you are unsatisfied with or need to return an item. We will accept the return provided it is unused, in original box/package, is in like-new condition, and returned within 30 days of receipt.

  • Refunds will not be authorized on items that have been altered and/or painted.

  • No refunds or exchanges will be accepted after 30 days of receipt.

Return Window

We will accept returns within 30 calendar days from the date of the first invoice unless otherwise explicitly stated at the time of purchase.

Contacting us for Refunds

To initiate a return, please email us at support@getsmartplate.com and a member of our team will get back to you and provide the next steps on how to process your return for a replacement or a refund.

Item Condition

Products being returned must be unused, uninstalled, and in their original condition. This means that the products should not have been modified, altered, or damaged as a result of attempted installation or usage.  Products being returned should also come with all accessories and original packaging.

Items that were damaged, lost, or stolen in transit

In the event your item gets lost or damaged in transit please contact us immediately at support@getsmartplate.com and a member of our team will assists you. Please do not initiate a claim directly with the carrier.

Required Details for Returns

When getting in touch with us for a Return, make sure to include the following information for us to easily reference your order and facilitate the return quicker:

  • Your name

  • Email address

  • Order Number

  • Items you intend to return

  • A detailed explanation of why items are being returned

  • Indicate whether you want a replacement or a refund

Our team will contact you should we need additional assistance.

Restocking Fees and Other Charges

Return of Items ordered in error may be subject to a 15% restocking fee. Customers are responsible for return shipping charges. Do not return merchandise to us COD or Postage Due as these returns will be refused.

Refund Method

For approved returns where customers wish to request a refund, we will initiate a refund applicable to the original payment method used by the customer for the original order within 3 days. Please be aware that the time between us initiating the refund to the refund being reflected in your account varies across payment methods and financial institutions.