RETURN AND REFUND POLICY
Please contact us at firstname.lastname@example.org if you are unsatisfied with or need to return an item. We will accept the return provided it is unused, in original box/package, is in like-new condition, and returned within 30 days of receipt.
Refunds will not be authorized on items that have been altered and/or painted.
No refunds or exchanges will be accepted after 30 days of receipt.
We will accept returns within 30 calendar days from the date of the first invoice unless otherwise explicitly stated at the time of purchase.
Contacting us for Refunds
To initiate a return, please email us at email@example.com and a member of our team will get back to you and provide the next steps on how to process your return for a replacement or a refund.
Products being returned must be unused, uninstalled, and in their original condition. This means that the products should not have been modified, altered, or damaged as a result of attempted installation or usage. Products being returned should also come with all accessories and original packaging.
Items that were damaged, lost, or stolen in transit
In the event your item gets lost or damaged in transit please contact us immediately at firstname.lastname@example.org and a member of our team will assists you. Please do not initiate a claim directly with the carrier.
Required Details for Returns
When getting in touch with us for a Return, make sure to include the following information for us to easily reference your order and facilitate the return quicker:
Items you intend to return
A detailed explanation of why items are being returned
Indicate whether you want a replacement or a refund
Our team will contact you should we need additional assistance.
Restocking Fees and Other Charges
Return of Items ordered in error may be subject to a 15% restocking fee. Customers are responsible for return shipping charges. Do not return merchandise to us COD or Postage Due as these returns will be refused.